Privacy policy

Effective from: [July 23, 2025]

This Privacy Policy describes how Folkways OÜ ("Folkways," "we," "us," or "our") collects, uses, and discloses your information when you use our realtime communication platform, website, and services (collectively, the "Service").

1.1 Information we collect

We collect various types of information in connection with the Service, including:

Personal Information:Information that can be used to identify you directly or indirectly, such as your name, email address, company name, billing information, and contact details. This may be collected when you register for an account, subscribe to our services, contact customer support, or participate in surveys.
Usage Data:Information about how you access and use the Service, including your IP address, browser type, operating system, referring URLs, pages viewed, features used, and the dates/times of your visits.
Service Data:Data that flows through our platform as part of your use of our realtime communication services (e.g., chat messages, location updates, telemetry). While we act as a transporter of this data, we do not inspect or store the content of your Service Data by default, unless you opt-in for data persistency or it is necessary for providing the Service (e.g., routing).
Device Information:Information about the device you use to access the Service, such as device identifiers, device type, and mobile network information
Cookies and Tracking Technologies:We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Service and hold certain information. This helps us understand user behavior, improve our Service, and for authentication and security purposes.

1.2 How we use your information

We use the collected information for various purposes, including:

To Provide and maintain the service:To operate, deliver, and improve the functionality of our platform, process transactions, and fulfill your requests.
To Manage Your Account:To register you as a user, manage your subscription, and provide you with access to various functionalities of the Service.
To Communicate with You:To send you service-related announcements, updates, security alerts, and administrative messages. We may also send you marketing communications about our products and services, from which you can opt-out.
For Analytics and Improvement:To monitor and analyze usage patterns, troubleshoot issues, conduct research, and improve the performance, features, and user experience of our Service.
For Security and Fraud Prevention:To detect, prevent, and address technical issues, security incidents, and fraudulent activities.
To Comply with Legal Obligations:To comply with applicable laws, regulations, legal processes, or governmental requests.

1.3 How we share your information

We may share your information in the following circumstances:

with service providers:We may share information with third‑party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
For business transfers:In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With your consent:We may share your information with third parties when we have your explicit consent to do so.
For legal leasons:If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Aggregated or anonymized data:We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

1.4 Data persistency

By default, Folkways acts as a realtime data transporter and does not store your Service Data. However, we offer an opt-in data persistency feature. If you choose to enable data persistency, your Service Data will be stored either at our secure locations or flushed to your designated storage buckets, as per your configuration. The terms of such storage will be governed by a separate agreement.

1.5 International data transfers

As a global company, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the Service, you consent to such transfers.

1.6 Your data protection rights (GDPR, CCPA)

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Right to access:Request a copy of the personal information we hold about you.
Right to rectification:Request correction of inaccurate or incomplete personal information.
Right to rrasure ("right to be forgotten"):Request deletion of your personal information under certain circumstances.
Right to restrict processing:Request restriction of the processing of your personal information under certain circumstances.
Right to data portability:Request to receive your personal information in a structured, commonly used, and machine‑readable format.
Right to object:Object to the processing of your personal information under certain circumstances.
Right to withdraw consent:Withdraw your consent at any time where we rely on consent to process your personal information.

1.7 Data security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

1.8 Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Effective Date at the top. You are advised to review this Privacy Policy periodically for any changes.

1.9 Contact us

If you have any questions about this Privacy Policy, please contact us